Mapping service design and policy design

In this post, Andrea Siodmok shares the work done by the UK Policy Lab to map two frameworks which set out the different styles of government intervention when we are faced with a policy problem. 'Having delivered many projects now across different departments [in policy Lab], it is not surprising that we have started to... Continue Reading →

19 things we are dying to redesign

I love this post, by IDEO. There is something about designers finding and solving problems that brings me deep joy. Designers and policymakers in government spend a lot of time making public services better, simpler and more accessible. And they do this very well. I would love to see what would happen if we were... Continue Reading →

Integrating design thinking into the policymaking process

This is an interesting article from Michael Mintrom and Joannah Luetjens. It describes how design thinking can be integrated into the policymaking process to produce powerful insights into citizen actions and their interactions with governments, and improve policymaking processes. 'Rather than having policymakers define and understand the problem from an agency – or government – perspective,... Continue Reading →

Telling the story of practice

I recently attended the excellent Service Design in Government conference in Edinburgh and my experience there reminded me of this post from Simon Terry. Simon exposes something I think we all recognise: that the most compelling stories, the ones that inspire us and cause us to change, are the ones that focus on real, tangible... Continue Reading →

I heart New York!

In New York, Civic Service Design are aiming to make public services more effective and accessible for all New Yorkers. Here they share their NYC Civic Service Design Tools + Tactics, which is a central resource for best practices in service design to support public servants and help spread service design methods across New York City... Continue Reading →

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