What’s your problem?

The pressure to make things happen in government, to show progress, can sometimes make us want to jump straight into solution mode. But wait!

In this post, Melanie Cannon explains the importance of defining a clear focus and getting a shared agreement on the problem(s) you are trying to solve before you get to potential solutions.

“By working as a team to articulate the problem you’re tackling, you start with a clear, shared focus. We find it useful to print out, stick on the wall and refer to regularly throughout the development of a service or piece of work.”

Not only that, Melanie also shows us how to articulate those problems with well-crafted problem statements. If you take the time to do this, you will stand a much better chance of fixing your real problem, and not just treating its symptoms.


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