This is an interesting article from Michael Mintrom and Joannah Luetjens. It describes how design thinking can be integrated into the policymaking process to produce powerful insights into citizen actions and their interactions with governments, and improve policymaking processes.
‘Rather than having policymakers define and understand the problem from an agency – or government – perspective, design thinking offers a range of tools and investigative techniques that allow different aspects of the problem to emerge. Sometimes the problem that is defined is not the problem that needs to be solved.’
Design Thinking as a label is easy to mock and place in the ‘bullshit’ category along with your favourite managerial buzzwords so, as I mentioned in an earlier post, it is important that we focus more on the tangible benefits of the methods than the methods themselves.