How do we build the nation’s digital understanding?

On 7 September 2017, Dame Martha Lane Fox secured and led a debate in the House of Lords on the need for greater digital understanding in the UK. The important distinction in this context is the difference between digital skills and digital understanding.  Martha uses the example of performing an online search. Almost all internet users... Continue Reading →

The genius of multi-disciplinary teams

The lightbulb is synonymous with that flash of genius innovators are supposed to get when they hit on a big idea. Geniuses like Thomas Edison, who is the one credited with inventing the lightbulb in the first place of course. But there’s a little more to the story of the lightbulb. In his book How... Continue Reading →

What’s your problem?

The pressure to make things happen in government, to show progress, can sometimes make us want to jump straight into solution mode. But wait! In this post, Melanie Cannon explains the importance of defining a clear focus and getting a shared agreement on the problem(s) you are trying to solve before you get to potential solutions.... Continue Reading →

An insight into Policy Lab

Policy Lab is a huge inspiration for me. In this post Laurence Grinyer provides a great insight into the Lab and into the Policy Design mindset. He also describes some of the Policy Lab ways of working and techniques, which my team and I have borrowed from the Open Policy Making Toolkit and used on policy... Continue Reading →

What is policy?

I am searching for my own answer to this question in my work, and also by going back to school for a short course on Social Policy and Welfare States in the 21st Century. In the meantime, here are four slightly different perspectives: Policy making in the real world by Jill Rutter, Michael Hallsworth and... Continue Reading →

Design and Policy in action

In this 2 minute video, policy makers discuss how user centred design helps them become more connected to the people who are affected by the services they create. They also talk about what the term 'digital' means to them, and how it can sometimes be confusing for people outside digital professionals - something I have heard... Continue Reading →

Writing with mental health in mind

Today in the UK, approximately 1 in 4 people have a mental health condition. In an excellent post on GOV.UK, Mark Avery of the Education and Skills Funding Agency explains the importance of designing services and writing content with that in mind.

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